an Aveda Lifestyle Salon and Spa

Guest Policy Agreement

We require all guests to accept and agree to our Guest Policy Agreement. Some of these policies exist as they are mandated by our insurance, credit card processing company, or as methods to protect our staff and Guests.

Cancellation Policy

As part of our Cancellation Policy, we require a credit card on file to schedule all appointments.

We require all cancellations & reschedules to be made at least 24 hours in advance for all services. Cancellations, reschedules, and no shows within the 24 hour period will result in the card on file being charged 50% of the service scheduled. If the card on file is declined, you will be responsible to pay the cancellation fee before booking any additional services.

When a guest gives little, or no notice to cancel an appointment, our Technicians do not have time to fill the time slot with our wait listed Guests.

No Refund Policy

We have a No Refund Policy on all Services provided by Eden. We work with our Guests towords 100% satisfaction. Should there be any questions regarding reaching the desired end-state with your service, we are open to working with you even should that mean we conduct your service a second time. We ask that for any service you may not be 100% satisified with you contact us no later than 7 days from your service date, to include your service date, so we can make it right. We make every attempt to provide you with a satisfactory experience.

No Pet Policy

We only allow our Guests to bring pets into our business in accordance with Title III of the Americans with Disabilities Act (ADA). Emotional support animals, comfort animals, and therapy dogs are not service animals under Title III of the ADA.

Thank you for your understanding and cooperation.

If you have any questions regarding this Policy, please feel free to contact us at 480.534.7182.

Hours of Operation
Monday - Thursday 9 am - 9 pm
Friday, Saturday, Sunday 9 am - 7 pm